Off a crashing, legacy platform
“We had a lot of problems with the system crashing. It was not very user friendly, and it got outdated really quick — because in technology everything goes so fast.”
Straight into the kitchen
“That app shoots that ticket directly into our kitchen, where our staff start making it. It comes out, it's boxed up and ready to be picked up.”
Full control of the data
“Being able to have full control of the data — to see what orders are coming in, what your most popular dishes are — having that is so valuable.”
The whole city goes into weekend mode. The phone doesn't.
March to November is convention season, and Derby turns Tuesday-to-Saturday into one rush. Orders come in online — priced, timed, and already in the kitchen. Delivery runs on ChowNow’s managed driver network, so Jeff’s team never has to hire, dispatch, or manage drivers of their own to keep up.
In Jeff’s words
Jeff Kopple · owner, two locations
“The most impactful thing we’ve done in the last year is definitely signing on with ChowNow.”
“It has really driven our sales up on the digital side, and it is phenomenal — and the customers have raved about how easy it is on their side.”
“It’s going to save you 15 to 18% of what you’re paying on those third-party apps — and we can deliver it or have it ready for pickup just as they do.”
What changed downtown, on a single page.
The whole Sicilian Pizza & Pasta story condensed to one sheet — the switch, what it did for the numbers, and Jeff’s own words. Built to forward to an owner or bring into a conversation.
Take the story with you.
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